RBCRBC Meeting Etiquette

  • Arrive 5 to 10 minutes early; Canadians value punctuality and meetings adhere closely to the scheduled start and end times.
  • Begin with a handshake and introductions; use formal titles (Mr./Mrs./Monsieur/Madame) and exchange business cards—ideally bilingual with English and French sides—at the start of the meeting.
  • Engage in small talk at the beginning; keep presentations short and clear, using facts and figures, and avoid exaggerating your company’s abilities.
  • Communicate respectfully and diplomatically; disagreements should be expressed politely; maintain eye contact, respect personal space, and limit humor until you gauge others’ reactions.
  • Dress formally (sober-coloured suits or dresses), and follow continental table manners during business meals (wait to be seated and start eating after the host).
  • Handshake agreements are often confirmed by a written letter or contract summarising terms discussed; thank your hosts and send written confirmation.
  • Schedule an appointment for a first meeting, preferably Tuesday to Thursday between 10 a.m. and 3 p.m., and clearly explain the purpose of the meeting.
Sources
All Companies